Pawsnickety Pets Return Policy

Pawsnickety Pets Return Policy

We want you (and your pets) to be over-the-moon happy with your purchase. If something’s not quite right, here’s how returns work at Pawsnickety.

Quick Snapshot

  • Return window: 30 days from purchase

  • Condition: Most items must be unused and in original packaging

  • Refunds: To the original payment method

  • Exchanges: Welcome within 30 days (same rules as returns)

  • Clearance: Final sale (no returns or exchanges)

What’s Returnable

  • Unused items in original packaging (collars, harnesses, bowls, toys, grooming, etc.) 

  • Apparel/accessories with tags still attached

  • Wrong size/color? We’re happy to exchange within 30 days if it’s unused

What’s Not Returnable

  • Clearance items (final sale)

  • Concierge/special orders that we don’t normally stock

    • Exception: If it’s a size/flavor of a product we already carry, we can usually accept it back

  • Used/chewed toys or items that show wear and tear (unless defective)

Opened Food & “My Pet Didn’t Love It”

We get it...some pets are picky! Many of our brands offer a satisfaction guarantee.

  • Opened food/treats may be returnable on a case-by-case basis, depending on the brand’s policy

  • If eligible, we’ll do a refund or exchange per the brand’s rules (most brands are great about this)

  • Not sure if your opened item qualifies? Call or email us—we’ll check the brand’s guarantee and take care of you.

Defective or Damaged Items

If something arrives damaged or fails early under normal use:

  • Let us know within 7 days for shipping damage, or as soon as you notice a defect

  • We’ll repair, replace, or refund as appropriate

How to Start a Return

  • In-store: Bring the item and your receipt/order number

  • By mail: Email us first—we’ll confirm eligibility and share simple steps

  • Return shipping is on the customer unless we made a mistake (wrong item, defective, etc.)

Proof of Purchase

Please bring a receipt or order confirmation info so we can find your purchase quickly. We have to be able to match your request with your documented order in our system. 

Timing

  • Once we receive and inspect your return, refunds are typically issued within 5–7 business days to the original payment method (bank processing times may vary)

 

A Few Examples (so there’s no guesswork)

  • Opened kibble your dog won’t eat? Likely yes, if the brand’s guarantee covers it—we’ll check and handle the refund/exchange.

  • You ordered a special item we don’t usually stock? Not returnable, unless it’s just a different size/flavor of something we already carry.

  • Clearance harness didn’t fit? Final sale (we’re happy to help you size before you buy next time!).

  • Toy fell apart after one fetch? If it’s a defect, we’ll make it right. If it shows normal chew wear, it’s not returnable.